{"id":384,"date":"2025-07-25T04:04:51","date_gmt":"2025-07-24T20:04:51","guid":{"rendered":"https:\/\/rubasseroasters.com\/?page_id=384"},"modified":"2026-01-16T17:29:29","modified_gmt":"2026-01-16T09:29:29","slug":"faq-warranty","status":"publish","type":"page","link":"https:\/\/rubasseroasters.com\/zh\/faq-warranty\/","title":{"rendered":"FAQ &#8211; Warranty"},"content":{"rendered":"<div class=\"gs_accordion_67 gs_collapsible gsbp-2b015be\" data-type=\"accordion-component\">\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2b015be-0\" id=\"gs-trigger-gsbp-2b015be-0\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name\">Rubasse Services<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2b015be-0\" id=\"gs-content-gsbp-2b015be-0\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner\">\n<div class=\"gsbp-f5ed218\">Before each Rubasse machine is shipped, it will undergo roasting and mechanism testing to ensure that the machine is properly prepared before being handed over to you<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2b015be-1\" id=\"gs-trigger-gsbp-2b015be-1\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name\">Warranty<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2b015be-1\" id=\"gs-content-gsbp-2b015be-1\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner\">\n<div class=\"gsbp-2e731af\">We offer a one-year warranty for the entire new machine series. Note: The warranty does not cover damage caused by human or natural disasters. For details, please refer to the warranty booklet.<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2b015be-2\" id=\"gs-trigger-gsbp-2b015be-2\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name\">Can the warranty be extended by renewal?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2b015be-2\" id=\"gs-content-gsbp-2b015be-2\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner\">\n<div>We offer an extended warranty plan! If your machine is within the warranty period, you can directly purchase an extended warranty.<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2b015be-3\" id=\"gs-trigger-gsbp-2b015be-3\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name\">What if the warranty is expired?<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2b015be-3\" id=\"gs-content-gsbp-2b015be-3\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner\">\n<div class=\"gsbp-7834ed8\">If your machine is beyond the warranty period, it can be eligible for purchase upon passing the inspection. (Note: Extended warranty is only available for Micro models).<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2b015be-4\" id=\"gs-trigger-gsbp-2b015be-4\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name\">Customer service hours<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2b015be-4\" id=\"gs-content-gsbp-2b015be-4\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner\">\n<div>We have professional online customer service to assist you in solving problems during service hours: weekdays from 10:00 am to 5:00 pm.<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"gs_item\">\n<h3 class=\"gs_title\">\n<button aria-controls=\"gs-content-gsbp-2b015be-5\" id=\"gs-trigger-gsbp-2b015be-5\" class=\"gs_click_sync\" type=\"button\" aria-expanded=\"false\">\n<span class=\"gs_name gsbp-d9c22ef\">Is there a backup machine service<\/span>\n\n\n\n<svg viewbox=\"0 0 512 1024\" width=\"512\" height=\"1024\" class=\"gs_icon\"><path d=\"M49.414 76.202l-39.598 39.596c-9.372 9.372-9.372 24.568 0 33.942l361.398 362.26-361.398 362.26c-9.372 9.372-9.372 24.568 0 33.942l39.598 39.598c9.372 9.372 24.568 9.372 33.942 0l418.828-418.828c9.372-9.372 9.372-24.568 0-33.942l-418.828-418.828c-9.374-9.374-24.57-9.374-33.942 0z\" \/><\/svg>\n<\/button>\n<\/h3>\n\n\n\n<div aria-labelledby=\"gs-trigger-gsbp-2b015be-5\" id=\"gs-content-gsbp-2b015be-5\" class=\"gs_content\" role=\"region\" aria-hidden=\"true\">\n<div class=\"gs_content_inner\">\n<div>We provide a co-roasting service in Taiwan, or if you have any needs during this period, please contact us.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":".gs_accordion_67>.gs_item{border-top-left-radius:8px;border-bottom-left-radius:8px;border-top-right-radius:8px;border-bottom-right-radius:8px;overflow:hidden;border-width:1px;border-style:solid;border-color:var(--wp--preset--color--border, #00000012)}.gs_accordion_67 .gs_title{margin:0;padding:0}.gs_accordion_67 .gs_title button{font-size:1rem;background-color:#0000000d;border:0;padding:1rem 1.5rem;font-weight:400;text-decoration:none;display:flex;justify-content:space-between;align-items:center;width:100%;color:#000;cursor:pointer;column-gap:5px}.gs_accordion_67 .gs_title .gs_icon{width:17px;height:17px;transition:all .5s ease}.gs_accordion_67>.gs_item>.gs_content{max-height:0;overflow:hidden;transition:max-height .5s cubic-bezier(.42,0,.58,1),opacity .4s cubic-bezier(.42,0,.58,1);opacity:0}.gs_accordion_67>.gs_item[data-active]>.gs_content{max-height:5000px;opacity:1}.gs_accordion_67 .gs_content>.gs_content_inner{padding:25px;font-size:1rem;line-height:1.7rem}.gs_accordion_67>.gs_item[data-active]>.gs_title .gs_icon{transform:rotate(90deg)}.gsbp-2b015be{position:relative;display:flex;flex-direction:column;row-gap:15px;column-gap:15px;align-items:stretch;justify-content:flex-start}.gsbp-d9c22ef{text-align:left}","footnotes":""},"class_list":["post-384","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_structure_type":"type-3","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"acf":[],"_links":{"self":[{"href":"https:\/\/rubasseroasters.com\/zh\/wp-json\/wp\/v2\/pages\/384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rubasseroasters.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rubasseroasters.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rubasseroasters.com\/zh\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/rubasseroasters.com\/zh\/wp-json\/wp\/v2\/comments?post=384"}],"version-history":[{"count":4,"href":"https:\/\/rubasseroasters.com\/zh\/wp-json\/wp\/v2\/pages\/384\/revisions"}],"predecessor-version":[{"id":3860,"href":"https:\/\/rubasseroasters.com\/zh\/wp-json\/wp\/v2\/pages\/384\/revisions\/3860"}],"wp:attachment":[{"href":"https:\/\/rubasseroasters.com\/zh\/wp-json\/wp\/v2\/media?parent=384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}