Before each Rubasse machine is shipped, it will undergo roasting and mechanism testing to ensure that the machine is properly prepared before being handed over to you
We offer a one-year warranty for the entire new machine series. Note: The warranty does not cover damage caused by human or natural disasters. For details, please refer to the warranty booklet.
We offer an extended warranty plan! If your machine is within the warranty period, you can directly purchase an extended warranty.
If your machine is beyond the warranty period, it can be eligible for purchase upon passing the inspection. (Note: Extended warranty is only available for Micro models).
We have professional online customer service to assist you in solving problems during service hours: weekdays from 10:00 am to 5:00 pm.
We provide a co-roasting service in Taiwan, or if you have any needs during this period, please contact us.